Install the FTP Surfer Program Start the FTP Surfer program Answer NO to associating it as default ftp program and Dont ask me this again checkbox! Press F2 key to start a new profile Press the New Profile Button In Name - enter any descriptive label for your reference In Address - enter files.srnradio.com In Description - whatever you please Server type is Unix User profile should be User defined Username - your srn### username Password - the 7 character password you were assigned Explore from - Login folder. Create a different profile for each of username and password combos that you have been assigned. Double click the newly created profile to connect - it is drag and drop from there.